FREQUENTLY ASKED QUESTIONS
At CBS, we understand that your time is valuable and your needs are important. That’s why we’ve put together this helpful section to answer some of the most common questions we receive from our customers. Whether you’re looking for product details, support information, or guidance on our services, you’ll find quick and clear answers right here.
If you don’t find what you’re looking for, feel free to reach out to our team – we’re always
happy to help!
CBS provides end-to-end document and print solutions including office printers, multifunction devices, document workflow software, consumables, connectivity (VoIP and internet), and technical support across South Africa. We also supply the latest in CCTV monitoring systems and Cyber Security solutions. Take me there
Our head office is in Sandton, Johannesburg, with branches in Cape Town and KwaZulu-Natal. We also service clients throughout South Africa via our extensive service network of certified dealers and representatives. Take me there
CBS is a premier authorised dealer for Kyocera, Lexmark, and Minolta printers and multi-function copiers, and supports a wide range of original and compatible consumables for our brands and for most of the other available brands as well as special orders of coloured paper and coated paper.
Yes. CBS offers flexible leasing and rental plans for all office equipment, tailored to your budget and operational needs. Having our own leasing company working back-to-back with the biggest names in leasing ensures that your point of contact will always be CBS and that all invoices etc, come from us. There is no confusion regarding who to call… Call CBS on 011 444 8111
Absolutely. We specialize in cloud-enabled print management and workflow automation using secure software integrations. Take me there
A multifunction printer (MFP) can print, scan, copy, and often fax—making it ideal for high-demand office environments. Copiers typically focus on duplication but may lack digital features such as the scan once, copy many feature.
Yes. All our devices can be covered under a full-service maintenance contract, which includes parts, labour, consumables (excluding paper), and remote support for a fast resolution of non-mechanical problems. Take me there
You can log a support request through our website’s Contact page (https://cbs.co.za/contact/), call our national support line: 011 444 8111, or email us directly: service@cbs.co.za. We aim for same-day response in most metro areas.
Our support includes on-site technician visits, remote diagnostics, firmware updates, print audits, and device usage reporting. We also provide loan machines in the event of a major breakdown to keep the wheels turning.
Yes, CBS delivers and services clients across all major South African cities and in all rural areas.
Delivery typically takes 1–3 business days in metro areas. For rural deliveries we provide custom lead times based on location. Emergency deliveries can be arranged if necessary and by request. Take me there
You can re-order online via our Consumables Request form (Take me there), email our support team (toner@cbs.co.za), or set up automated alerts through your printer’s monitoring software.
Yes. We offer secure print release, encrypted data transfer, user authentication, and audit trails to ensure full compliance with POPIA and other data protection regulations.
Absolutely. We provide document management software that supports regulatory compliance, including retention, access control, and digital backups. Take me there
Should you require more information on any products featured, kindly contact sales@cbs.co.za or info@cbs.co.za, and one of our consultants will be in contact with you shortly.